KENKUO T13 Wireless Earbuds quickly view: Touch Control Auto-Pairing 300mAh Long Battery Life 8~9hours talking/Listening time HD Stereo Sound IPX6 waterproof USB-C Quick Charge Wide Compatibility Stylish and Comfortable to Wear. Question: The earbuds not response when connected the device. Answer: 1. Please make sure the both earphones have power. If they don't connect automatically, charge for charging case and earbuds first. 2. Then pick the them from the charging case and they will connect automatically. Question: When the earbuds connected phone and if one of the earphones no sound? (Reset the earbuds Steps) Answer: 1.Delete T13 from the Bluetooth device list on your phone. 2. Turn off the earbuds manually. 3. Put the earbuds back in the charging case and close the lid. 4. Take out the earbuds from the charging case. Question: The left earbud disconnects from the right earbud. Answer: Put the earbuds back in the charging case and close the lid. Then take out the earbuds from the charging case, the earbuds will sync. Question: How to turn off your earbuds manually? Answer: Tap and hold the touch control for 5 seconds until the LED indicator turns off.