FREQUENT CUSTOMER QA Q: What are the features of Homemate heated blanket compared to other heated blankets? A: For safety, we have passed the US UL964 test and obtained ETL certification, and we use the heating wire designed and produced by Japanese company, their technology is more advanced. To meet your gifting needs, we have packed our blankets in beautiful boxes, you can give this heated blanket as a gift to anyone. In order to protect your interests, we provide a 5-year warranty. Q?What voltage is suitable for electric blanket? A?power supply is used only on 120V, 60HZ . Q?Who is this electric blanket suitable for? A?Electric blankets are not recommended for use by: Infants or very small children; People with disabilities; Anyone who is immobile or cannot operate the controls properly; Anyone who is insensitive to heat (e.g. a person with poor circulation); Anyone who cannot or will not understand these directions. Q?What should I do if the electric blanket does not heat up after plugging in? A?Do not plug main power cord into the wall outlet until you have completely set up your heated product . Disconnected power cord from the wall before detaching controller cord from your heated product. Q?Is this electric blanket machine washable? A?This electric blanket is machine washable. NEVER DRY CLEAN OR USE BLEACH. BEFORE WASHING, DISCONNECT ALL CORDS. NEVER submerge cords or control unit. Place textile portion without cords in the washing machine. Machine wash warm on gentle or delicate cycle. Washing your heated blanket by hand is the best way. NEVER iron your heated blanket. Q?How to get 5 year warranty? A?Just send us a message directly on . We have a 7x24-hour professional after-sales team that can reply to any of your questions.