Learn effective communication to become a vital member of the healthcare team! As a part of the health care team, massage therapists need to understand how to effectively communicate, be it with a client, other health care providers, insurance professionals, and members of the legal field, and understand the measurement tools and documentation forms they will encounter as they practice. Hands Heal is the only text that provides crucial guidance on taking client histories, setting functional goals, and documenting treatment outcomes. In this new, updated fourth edition, author Diana Thompson relies on her vast experience as a massage practitioner, research consultant and educator to create a comprehensive resource on communication, insurance billing and case report writing for massage therapy students and practitioners. Key features of this exciting new edition include: A new chapter provides detailed instructions on how to complete a case report Crucial information on HIPAA, and relevant CPT and ICD-9 codes A variety of sample forms, including: intake forms, measurement tools, SOAP charts and wellness charts, and forms to track insurance billing For practicing massage therapists, these sample forms will be of immediate value in putting concepts into practice.