1.IMAGE QUALITY IS VERY IMPORTANT - No screenshots or downloads from social media. The full size image is recommended. The easiest way for you to decide if a picture is okay is, if you zoom into the face and it is very blurry, your pillow will be blurry. 2. As make to order, i'm afraid we don't accept returns, exchanges, or cancellations. But please contact me if you have any problems with your order, will reply you within 24 hours