It is best to load the claw with toys or wrapped candy that measure 2" x 2" . The more you load the claw with toys / candy the harder the challenge to win a prize. It is best to load the claw by moving the claw to the left to clear the opening where the treats / prizes can be inserted. To activate the claw, turn the switch on the bottom of the claw to the ON position, than take a token from the token drawer to Activate. Have FUN!