We are committed to providing our customers with the best quality products and services. Due to the fragile nature of glass aquarium products, breakage may occur during transportation, especially during long-distance shipping and courier handling. Although we will make every effort to ensure that your product arrives safely, in the rare case of any non-man-made problems, such as missing parts, transportation-related damages, etc, please contact us in time and we will do our best to handle it properly for you.